PRIVACY POLICY

This privacy policy applies between you, the User of this Website and NANNIED, the owner and provider of this Website. NANNIED takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the ebsite.

This privacy policy should be read alongside, and in addition to, our Terms of Use, which can be found at: www.nannied.co.uk/website-terms-of-use.

Please read this privacy policy carefully.

Definitions and interpretation

1. In this privacy policy, the following definitions are used:

2. In this privacy policy, unless the context requires a different interpretation:
a. the singular includes the plural and vice versa;
b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
c. a reference to a person includes firms, companies, government entities, trusts and partnerships;
d. "including" is understood to mean "including without limitation";
e. reference to any statutory provision includes any modification or amendment of it;
f. the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

3. This privacy policy applies only to the actions of NANNIED and Users with respect to this Website. It does not extend to any websites that can be accessed from this website including, but not limited to, any links we may provide to social media websites.

4. For purposes of the applicable Data Protection Laws, NANNIED is the "data controller". This means that NANNIED determines the purposes for which, and the manner in which, your Data is processed.

Data collected

5. We may collect the following Data, which includes personal Data, from you:
a. name;
b. gender;
c. contact Information such as email addresses and telephone numbers;
d. demographic information such as postcode, preferences and interests;
e. IP address (automatically collected);
f. web browser type and version (automatically collected);
in each case, in accordance with this privacy policy.

How we collect data

6. We collect Data in the following ways:
a. data is given to us by you ;
b. data is received from other sources; and
c. data is collected automatically.

Data that is given to us by you

7. NANNIED will collect your Data in a number of ways, for example:
a. when you contact us through the Website, by telephone, post, e-mail or through any other means;
b. when you use our services;
in each case, in accordance with this privacy policy.

Data that is received from third parties

8. NANNIED will receive Data about you from the following third parties:
a. Google Ads.

Data that is collected automatically

9. To the extent that you access the Website, we will collect your Data automatically, for example:
a. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

Our use of data

10. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
a. improvement of our products / services; in each case, in accordance with this privacy policy.

11. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).

Keeping data secure

12. We will use technical and organisational measures to safeguard your Data, for example:
a. access to your account is controlled by a password and a user name that is unique to you.
b. we store your Data on secure servers.

13. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: info@the-sleep-cure.com.

14. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data retention

15. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

16. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

17. You have the following rights in relation to your Data:
a. Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
b. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.
c. Right to erase - the right to request that we delete or remove your Data from our systems.
d. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.
e. Right to data portability - the right to request that we move, copy or transfer your Data.
f. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.

18. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: info@the-sleep-cure.com.

19. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website athttps://ico.org.uk/.

20. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

21. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

22. The Sleep Cure may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of The Sleep Cure. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

23. We may also disclose Data to a prospective purchaser of our business or any part of it.

24. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

General

25. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

26. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

27. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

28. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

29. NANNIED reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

You may contact NANNIED by email at hello@nannied.co.uk

Attribution

30. This privacy policy was created using a document from Rocket Lawyer (https://www.rocketlawyer.com/gb/en).
01 January 2020

COOKIE POLICY

At NANNIED, we are committed to respecting your privacy and providing a seamless online experience. This Cookie Policy explains how we use cookies and similar technologies on our website.

What are cookies?

Cookies are small text files placed on your device by websites you visit. They help us recognise your browser and remember your preferences, improving your experience.

How we use cookies

Essential cookies: Necessary for the website to function properly, such as security and session management.

Performance cookies: Help us understand how visitors use our site, so we can improve it. These cookies collect anonymous data and do not identify you personally.

Functionality cookies: Remember your preferences and settings to personalise your experience.

Marketing cookies: Used to deliver relevant advertisements and track the effectiveness of our campaigns.

Your choices

You can manage or disable cookies through your browser settings. However, please note that blocking some cookies may affect the functionality of our website.

Third-party cookies

We may use trusted third-party services that place cookies on your device for analytics or marketing purposes. These parties are obligated to protect your information in line with our privacy standards.

More information

For further details on how we protect your data, please see our Privacy Policy above.

By continuing to use our website, you consent to our use of cookies as described in this policy.

SAFEGUARDING POLICY

At NANNIED, the safety and wellbeing of every child is our highest priority. We are committed to creating and maintaining a safe environment where children and families feel secure and supported. This safeguarding policy outlines our approach to protecting children and the standards we uphold in every placement.

Our Commitment

We recognise our responsibility to safeguard children from harm, abuse, neglect, and exploitation.

We strive to promote the welfare of children and support their development in a safe and nurturing environment.

We are committed to acting promptly and appropriately should any safeguarding concerns arise.

Recruitment and Selection

All nannies undergo a rigorous vetting process, including:

  • Enhanced Disclosure and Barring Service (DBS) checks.

  • Verification of identity and right to work in the UK.

  • Comprehensive reference checks from previous employers.

  • Verification of qualifications, including paediatric first aid certification.

  • We conduct thorough interviews designed to assess both professional competence and personal suitability.

  • Only candidates who meet our strict safeguarding standards are invited to join the NANNIED network.

Ongoing Safeguarding Measures

We maintain regular communication with families and nannies to ensure placements continue to meet safeguarding expectations.

We provide access to safeguarding training resources and advice for our nannies to ensure up-to-date knowledge and best practices.

Any concerns or incidents raised are treated seriously, investigated promptly, and escalated to the appropriate authorities if necessary.

Reporting Concerns

All members of NANNIED’s team, as well as our families and nannies, have a duty to report any safeguarding concerns immediately.

Reports can be made confidentially and will be handled with sensitivity and discretion.

We follow local safeguarding procedures and cooperate fully with statutory agencies.

Confidentiality

We handle all safeguarding information with strict confidentiality, sharing only on a need-to-know basis to protect the child and support investigations

Review

This policy is reviewed annually to ensure it remains current and effective.

We commit to continuous improvement in safeguarding practices in line with legislative changes and industry best standards.

EMPLOYER RESPONSIBILITY POLICY

EQUAL OPPORTUNITIES POLICY

At NANNIED, we are committed to supporting both families and nannies throughout the employment relationship. Families employing a nanny are required to comply with all relevant legal, financial, and contractual obligations.

1. Employment Compliance

Families must ensure that all employment arrangements, including contracts, working hours, and terms of engagement, comply with statutory regulations.

2. Payroll and Tax Obligations

Families are responsible for accurately calculating and processing salaries, deductions, and any employer contributions.

3. Insurance and Benefits

Families must maintain appropriate insurance coverage, including employers’ liability insurance, and provide statutory benefits such as holiday entitlement.

4. Health and Safety

Families are responsible for providing a safe working environment and adhering to all applicable health and safety regulations.

5. Professional Support

To assist families in meeting these responsibilities, NANNIED is affiliated with NannyTax, a specialist service providing expert guidance on:

  • Payroll management and processing

  • Tax compliance and national insurance contributions

  • Employment contracts and legal obligations

  • Guidance on pensions, holiday, and statutory benefits

Families are encouraged to engage NannyTax to ensure employment is compliant, transparent, and professionally managed, supporting a positive working relationship between family and nanny.

Compliance with this policy is a condition of membership with NANNIED.

1. Policy Statement

At NANNIED we are fully committed to providing equal opportunities in all aspects of our work. We promote diversity, inclusion, and fairness within our team, with our candidates, and in our relationships with families. We believe that every individual should be treated with dignity and respect and we strive to create an environment free from discrimination, harassment, or bias.

2. Scope

This policy applies to all staff, nannies, contractors, clients, and applicants involved with **NANNIED**, regardless of the nature of their engagement with the agency.

3. Our Commitment

We do not tolerate unlawful or unfair discrimination and are committed to ensuring equal treatment for all, regardless of:

Age

Disability

Gender or gender reassignment

Marital or civil partnership status

Pregnancy or maternity

Race, ethnic origin, colour, nationality or national origin

Religion or belief

Sex or sexual orientation

All decisions, from recruitment to placement, are made based on skills, experience, and suitability alone.

4. Recruitment and Placement

NANNIED ensures that recruitment, onboarding, and placement decisions are fair, transparent and based on merit. All candidates are considered equally and we encourage applications from individuals of all backgrounds. Reasonable adjustments will be made where necessary to accommodate applicants with disabilities.

While we work closely with families to match them with suitable nannies, we do not accept or act on any client requests that are discriminatory or breach our equal opportunities principles.

5. Conduct and Culture

We expect everyone representing NANNIED, including staff and nannies, to treat others with respect and professionalism. We actively foster an inclusive culture where diversity is embraced and any form of harassment, bullying, or victimisation is not tolerated.

6. Training and Awareness

NANNIED provides appropriate training and guidance to ensure all staff understand and uphold the principles of equality, diversity, and inclusion. We keep our team informed of their responsibilities under this policy and relevant legislation.

7. Raising Concerns

Anyone who feels they have experienced discrimination or unfair treatment while working with or through NANNIED is encouraged to speak up. All complaints will be taken seriously and handled with discretion and impartiality. We will not tolerate retaliation against individuals who raise concerns in good faith.

8. Legal Compliance

This policy aligns with the Equality Act 2010 (UK) and other relevant legislation in the areas we operate. We are committed to keeping our practices legally compliant and reflective of best practice standards.

9. Review and Updates

This policy is reviewed annually or as needed to reflect changes in law, agency practices, or feedback. The latest version is always available upon request.